F.A.Q.s

Shopping Information

Will I get to see a proof before printing?

Absolutely. You will sign off on the final design and give approval in order to authorize the printing and production of the order. Metallic Hello cannot be held responsible for any errors overlooked by the client. Proofing agreement includes, text, layout and color. Client will be financially responsible for any reprinting or replaced material due to errors on the final product after client has signed off on the final design and approval.

How long will it take to get my package?

Orders typically take 1-2 weeks to complete. Metallic Hello is not responsible for any damages incurred during shipping or if shipment is lost. Shipping time will vary depending on client location. Shipping costs at ground are all determined after quantity is known. Shipping time may vary depending on weather conditions. Rush delivery is available for clients who want their invitations 2-3 days earlier than ground (5-7 days). Rush delivery must be discussed BEFORE final balance is due. All local clients have the option of picking up orders at an agreed upon location.

How does this work?

If you want to proceed, I will create a custom order for you. After you purchase, you can send me the details and I will customize it for you. After all changes and edits have been approved by you, I will send you the final digital files.

Can I get digital files?

Absolutely. Most designs are $12 each.

What shipping methods are available?

We like to ship via U.S. Postal Service via Priority Mail service. Most shipped orders take 2-5 days (depending on location) to receive. In some cases, we do use FedEx, but only for larger orders.

Do you ship internationally?

Yes. The amount is calculated based on estimated weight and shipped through U.S. Postal Service since it is most economical.

Payment Information

What payment methods are accepted?

Through PayPal and Stripe, we accept all major credit and debit cards for payment.

Is buying online safe?

Yes. Our website is secure. Once you are ready to check out, your payment is processed via PayPal and Stripe, which are both PCI-compliant.

Orders and Returns

How do I place an order?

Find a product you love, and send in a request to customize the order. After confirming the order, you will receive an email with the invoice totals. Payment will need to be made prior to any design work being completed.

What errors should I look for on the proof?

​As you are reviewing, please pay close attention to the following, as we are not responsible after printing has occurred:

  • Please make sure all names are correctly spelled
  • All addresses are correct and spelled correctly
  • Double check dates and times
  • All registry is accurate (if any)
  • RSVP information is correct (if any)
  • There are no typos
  • Everything is perfect!
Do I need an account to place an order?

No. We do recommend creating an account to keep track of your purchases.

Who should I to contact if I have any queries?

Contact us via our Contact page or send an email to sayhello@metallichello.com.

How can I cancel or change my order?

Changes must be made before orders are printed. Any changes received after orders are printed, can be placed via a new order.

How do I track my order?

Most orders are completed in 1-2 weeks unless a highly customized order. We keep in constant contact as we email proofs after the order has been placed. We also email you once the order has shipped to provide tracking information.

How do I return my order or get a refund?

Due to the customized nature of our products, there are no refunds or exchanges. In order to avoid this issue, you have the option to receive a digital proof and 3 revisions at no additional charge. If you are concerned about the formatting, please request digital revisions and/or order a physical sample, if time permits.